SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 150,000 - 200,000 / annual
Highnote, founded in 2020 by leaders from Braintree, PayPal, and Lending Club, is an embedded finance platform that provides card issuer processing and program management. The company has raised $145M+ and operates with 140+ employees across 25+ US states, headquartered in San Francisco.
You will own Highnote's developer documentation as a Senior Technical Writer, joining the Developer Experience team that manages APIs, SDKs, documentation, and design. This is a hands-on role where you'll set the voice, tone, and standards for how the platform explains card issuing, acquiring, and money movement to developers.
Key responsibilities include:
- Owning API documentation: reference guides, developer guides, and tutorials
- Collaborating with engineers building the API and supporting product managers shipping features
- Establishing and encoding documentation standards into tooling to maintain consistency at scale
- Building and refining AI workflows for drafting, reviewing, and keeping documentation synchronized with API changes
- Treating AI agents as a first-class audience alongside human developers
- Structuring documentation to scale as the product grows
- Developing domain expertise in card issuing, acquiring, and money movement
- Defining and measuring documentation quality metrics
Required qualifications:
- 5+ years in technical documentation and software (as a writer, docs engineer, or engineer who owned documentation systems)
- Proficiency with docs-as-code (Markdown/MDX in static site generators, versioned in git)
- Comfortable working like an engineer (branches, pull requests, CI/CD)
- Hands-on experience building AI-backed documentation tooling (generation, review, drift checks)
- Ability to translate editorial standards into rules machines can follow
- Ability to read API schemas and write valid requests; GraphQL experience preferred, REST/OpenAPI as foundation
- Strong technical writing for developer audiences
Bonus skills include TypeScript/JavaScript/Python scripting and fintech/payments/card-issuing experience.
Highnote values customer obsession, executional excellence, and intentional inclusion. The organization is flat, with direct exposure to leadership, and emphasizes building from the ground up.
