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Salary: USD 194,000 - 291,000 / annual
Amplitude is a leading AI-first digital analytics platform serving over 4,700 customers including Atlassian, Burger King, NBCUniversal, and Square. The company helps product, data, and marketing teams analyze, test, and optimize user experiences using embedded AI agents.
As Senior Technical Success Manager for Emerging Enterprise accounts in the East/Central region, you will own customer deployment, adoption, and value realization across a portfolio of 40-50 accounts. You will drive the complete customer lifecycle from presales through implementation, adoption, renewal, and expansion.
Key responsibilities include:
- Own deployment planning and implementation across your portfolio, including scoping, plan creation, kickoff meetings, use case alignment, and coordination of internal and partner delivery teams
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health using AI-augmented signals, engaging proactively to accelerate adoption and drive renewals
- Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities
- Develop and maintain success plans tied to customer goals, tracking milestones from onboarding through renewal
- Build and deliver executive business reviews connecting Amplitude usage to measurable business impact
- Partner with Account Executives on renewals and expansion, building value stories and identifying growth opportunities
- Serve as the voice of the customer internally, channeling product feedback and market needs to shape product development
- Develop repeatable playbooks and share best practices to improve outcomes at scale
You will need strong business acumen to understand each customer's business model and growth levers, technical fluency with Amplitude's data architecture and instrumentation methods, and delivery excellence to manage timelines and coordinate teams. You must take ownership of portfolio retention, ruthlessly prioritize resources, and ensure customers achieve measurable business results. You should be prescriptive in guiding customers toward proven approaches, diagnostic in recognizing adoption gaps early, and curious enough to figure things out independently. The role also requires embedding AI into your workflow to improve efficiency and customer outcomes.
Amplitude offers excellent medical, dental, and vision insurance (100% employer-paid on select plans), flexible time off, 401(k), generous wellness and home office stipends, strong parental benefits (12-20 weeks paid leave), mental health support via Modern Health and One Medical, and an Employee Stock Purchase Program. The company was founded in 2012, went public in 2021, and has offices globally including San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
REQUIREMENTS:
- 5+ years of experience in Customer Success, Technical Account Management, or similar customer-facing role in B2B SaaS
- 3+ years specifically leading enterprise software deployments where change management and foundational data governance were core priorities
- 2+ years managing a portfolio of 8-10 Strategic accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
- Experience training or enabling non-technical teams to become data-sufficient
- Excellent communication skills to influence everyone from data engineers to C-level executives
- Expert-level project management skills and ability to thrive in independent, fast-paced environments
NICE TO HAVE:
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Background in consulting, solutions delivery, or implementation
- Experience using Amplitude as a practitioner
