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Salary: USD 85,000 - 121,000 / annual
Braze is seeking a Senior Technical Architect to join the Expert Services team, owning project delivery and technical solutioning across a portfolio of customer implementation engagements. This role sits at the intersection of delivery management and hands-on technical architecture, requiring the ability to move fluidly between program leadership and deep technical work depending on what each customer engagement demands.
You will own end-to-end customer implementation projects from onboarding through go-live, serving as both the delivery lead and deep technical resource. Key responsibilities include designing and implementing technical solutions (SDK and API integrations), managing project timeline and scope, engaging with customer stakeholders from C-suite to end users, proactively resolving roadblocks and technical blockers, and acting as the technical conduit between Braze and customer engineering teams. You will document technical requirements and integration details for handoff to Customer Success, coordinate with customer agencies and third parties, drive early adoption and KPI definition, advocate customer use cases to Braze product development, and deliver enablement training and workshops.
The role requires maintaining both the organizational discipline of a Delivery Manager and the technical depth of a Technical Architect, as either skillset may be called upon depending on project staffing needs. You will work alongside Account Executives, Customer Success Managers, Delivery Managers, and other Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.
Braze is a leading customer engagement platform that empowers brands to deliver personalized, AI-driven customer experiences across channels. The company has been recognized as a Leader in marketing technology, a 2025 Best Company to Work For by U.S. News and World Report, and a Fortune Best Workplace in Technology by Great Place to Work.
**Requirements:**
- Bachelor's degree or equivalent experience in a relevant field
- 2 to 5 years in a customer-facing role, preferably in implementations, technical consulting, or customer success, with demonstrated experience spanning both project delivery and hands-on technical work
- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work
- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly
- Excellent written and verbal communication skills, able to explain technical concepts to both technical and non-technical audiences
- Highly organized and reliable, with continuous improvement mindset and discipline in project tracking
- Strong analytical and creative problem-solving skills
- Natural collaborator comfortable managing conflicting priorities in fast-paced, cross-functional environments
- Comfortable building with AI tools to accelerate workstreams
