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Salary: USD 94,000 - 135,000 / annual
Braze, a leading customer engagement platform, seeks a Senior Technical Architect to join the Expert Services team. This role owns project delivery and technical solutioning across a portfolio of customer implementation engagements, blending program management with deep technical expertise.
You will lead end-to-end customer implementations from onboarding through go-live, designing and implementing technical solutions including SDK and API integrations while managing timeline, scope, and stakeholder alignment. You'll engage with customer stakeholders at all levels—from C-suite to end users—to understand business and technical goals and build credible relationships. You'll act as the technical conduit between Braze and the customer's product and engineering teams, translating requirements into actionable technical plans.
Key responsibilities include monitoring project progress and proactively resolving roadblocks (both project risks and technical blockers), documenting stakeholder roles and technical requirements for smooth handoffs to Customer Success, coordinating with customer agencies and third parties, and driving early adoption by setting KPIs and applying best practices. You'll advocate customer use cases to Braze product development, stay current on platform capabilities, and deliver enablement training tailored to each customer. The role demands organizational discipline and communication rigor alongside technical depth—you must be comfortable moving fluidly between delivery management and hands-on technical work depending on project needs.
You'll work alongside Account Executives, Customer Success Managers, Delivery Managers, and other Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.
**Requirements:**
- Bachelor's degree or equivalent experience in a relevant field
- 2 to 5 years in a customer-facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work
- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work
- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly
- Highly organized and reliable, with a continuous improvement mindset and discipline to keep project tracking consistently up to date
- Strong analytical and creative problem-solving skills, comfortable diagnosing both project and technical issues
- Natural collaborator who can manage conflicting priorities, motivate stakeholders, and thrive in fast-paced, cross-functional environments
- Strong listening and verbal communication skills; able to explain technical concepts clearly to both technical and non-technical audiences
- Comfortable building with AI tools to accelerate workstreams and improve efficiency
