SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Anomali is seeking a Senior Technical Account Manager (TAM) to join its US Customer Success team. The TAM serves as the primary owner of a customer's adoption journey from onboarding through full production maturity, combining deep technical expertise with executive presence to build lasting relationships with analysts, directors, and CISOs.
In this role, you will be responsible for driving customer adoption of Anomali's Intelligence-Native Agentic SOC Platform, which unifies a security data lake, threat intelligence, and agentic AI. You will serve as a power user of the platform, helping customers achieve their security operations and threat intelligence goals. Key responsibilities include planning and leading quarterly business reviews (QBRs) and executive business reviews (EBRs) that translate technical usage into business value, identifying expansion and renewal opportunities from usage data and stakeholder relationships, and addressing technical requests proactively.
You will monitor customer usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The role requires close collaboration with internal teams including Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management. You will serve as the customer's advocate and internal champion, managing expectations while holding customers accountable for their success.
This is a customer-facing technical role that requires balancing deep technical fluency with business acumen. You will need to translate complex security concepts and technical adoption metrics into business outcomes for senior stakeholders. Travel up to 25% of the time is required.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or technology companies with cybersecurity focus
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant experience working in enterprise accounts, SecOps, and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration, and optimization
- Knowledge of cybersecurity technologies and architectures including SOAR, SIEM, Firewalls, EDR/XDR, and Security Controls & Logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, identity, etc.)
- Experience managing multiple stakeholders and projects as a lead and team player; adept influencer at senior executive level
- Critical thinker with strong problem-solving skills
- Ability to work well under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to communicate technical concepts to non-technical audiences
- Experience with tools like Gainsight, Salesforce, and JIRA
- Customer-first attitude; listener who is customer-oriented and attentive to needs
- Must be willing to travel up to 25% of the time
- Must not require visa sponsorship to work in the US
