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Salary: USD 150,000 - 180,000 / annual
Anomali is hiring a Senior Technical Account Manager (TAM) to join its US-based Customer Success team. The company delivers an Intelligence-Native Agentic SOC Platform that unifies a security data lake, threat intelligence, and AI to accelerate detection, investigation, and response for security operations centers.
In this role, you will be the primary owner of customer adoption journeys from onboarding through full production maturity. You will combine deep technical expertise with executive presence to build lasting relationships with analysts, directors, and CISOs. Key responsibilities include:
• Serve as a power user of the Anomali Platform, guiding customers toward successful adoption and security outcomes
• Own the end-to-end customer adoption lifecycle, serving as the single accountable owner
• Plan and lead quarterly business reviews (QBRs) and executive business reviews (EBRs) with senior stakeholders, translating technical usage into business value
• Identify expansion and renewal risk signals from usage data and relationships, surfacing them to sales and customer success partners
• Address technical requests, proactively identify and resolve issues, and provide guidance to ensure successful platform usage
• Manage customer expectations while holding them accountable to their goals
• Act as the customer's internal advocate and champion
• Track key account metrics and communicate progress to internal and external stakeholders
• Collaborate with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management to ensure exceptional customer experience
• Promote customer advocacy and reference account development
This is a remote position in the US, though candidates local to the Bay Area may work a hybrid schedule at the Redwood City, CA headquarters. Travel up to 25% is required.
REQUIREMENTS:
• Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
• 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or technology companies with cybersecurity focus
• Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
• Significant enterprise account experience in SecOps and Threat Intelligence
• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration, and optimization
• Knowledge of cybersecurity technologies and architectures: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs
• Strong grasp of general networking concepts and proficiency with various operating systems
• Proficiency with relevant log telemetry (network, identity, etc.)
• Experience managing multiple stakeholders and projects as a lead and team player; adept influencer at senior executive level
• Critical thinking and problem-solving skills; comfort with technical and challenging issues
• Ability to work well under pressure with high operational tempo
• Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
• Experience with tools like Gainsight, Salesforce, and JIRA
• Customer-first attitude; strong listener attentive to customer needs
• Must not require visa sponsorship now or in the future
