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Salary: USD 150,000 - 180,000 / annual
Anomali is hiring a Senior Technical Account Manager (TAM) to join its US-based Customer Success team. The company delivers an Intelligence-Native Agentic SOC Platform that unifies a security data lake, threat intelligence, and AI to accelerate detection, investigation, and response across security operations.
As a Senior TAM, you will be the primary driver of customer adoption and success, owning the entire lifecycle from onboarding through production maturity. You will serve as a trusted technical advisor and executive partner to analysts, directors, and CISOs, leading quarterly business reviews (QBRs) and executive business reviews (EBRs) that translate technical wins into business value and renewal/expansion opportunities.
Key responsibilities include:
- Serve as a power user of the Anomali Platform, guiding customers toward their security operations and threat intelligence goals
- Own the customer adoption journey end-to-end, acting as the single accountable owner of outcomes
- Plan and lead QBRs/EBRs with senior stakeholders, connecting technical usage to business and security outcomes
- Identify expansion and renewal risk signals from usage data and relationships, escalating to CSM and sales partners
- Address technical requests proactively, resolve issues, and provide guidance on platform usage
- Manage customer expectations while holding them accountable to their goals
- Act as the customer's internal champion and advocate
- Track key account metrics and communicate progress to internal and external stakeholders
- Collaborate with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management to ensure exceptional customer experience
- Promote customer advocacy and reference account development
The role is fully remote within the US, though candidates in the Bay Area may work a hybrid schedule at the Redwood City, CA headquarters. Travel up to 25% is required.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role in SaaS or technology companies
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant experience in enterprise accounts, SecOps, and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.), including implementation, configuration, integration, and optimization
- Knowledge of cybersecurity technologies and architectures: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, Identity, etc.)
- Experience managing multiple stakeholders and projects as a lead and team player; adept influencer at senior executive level
- Critical thinking and problem-solving skills; comfort with technical and challenging issues
- Ability to work well under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
- Experience with tools like Gainsight, Salesforce, and JIRA
- Customer-first attitude; listener who is customer-oriented and attentive to needs
- Must not require visa sponsorship now or in the future; no visa sponsorship available for this role
