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Salary: USD 150,000 - 180,000 / annual
Anomali is hiring a Senior Technical Account Manager (TAM) to join its US-based Customer Success team. You will be the primary owner of customer adoption journeys from onboarding through full production maturity, serving as the single point of accountability for customer success with Anomali's Intelligence-Native Agentic SOC Platform.
In this role, you will combine deep technical expertise in cybersecurity with executive presence to build lasting relationships with security analysts, directors, and CISOs. You will plan and lead quarterly business reviews (QBRs) and executive business reviews (EBRs), translating technical platform usage into measurable business value and security outcomes. You will monitor customer usage patterns, create custom dashboards, make best-practice recommendations, and prove ROI to drive renewals and expansion opportunities.
Key responsibilities include:
- Serving as a power user of the Anomali Platform, helping customers achieve their security operations and threat intelligence goals
- Owning the end-to-end customer adoption lifecycle and driving maturity progression
- Planning and leading QBRs/EBRs with senior stakeholders, connecting technical wins to business outcomes
- Identifying expansion and renewal risk signals from usage data and stakeholder feedback
- Addressing technical requests and proactively resolving customer issues
- Providing technical guidance and best-practice recommendations for platform optimization
- Managing customer expectations while holding them accountable to adoption goals
- Serving as the internal champion and advocate for your customers
- Tracking key account metrics and communicating progress to internal and external stakeholders
- Collaborating with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management to ensure exceptional customer outcomes
You will work with enterprise accounts in SecOps and Threat Intelligence, leveraging your knowledge of SIEM, SOAR, EDR/XDR, firewalls, and security controls. Travel up to 25% of the time is required. Candidates local to the Bay Area may work a hybrid schedule at Anomali's Redwood City, CA headquarters.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years of relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role in SaaS or technology companies
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant experience in enterprise accounts, SecOps, and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration, and optimization
- Hands-on experience with SOAR, SIEM, firewalls, EDR/XDR, and security controls/logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, identity, etc.)
- Experience managing multiple stakeholders and projects as both a lead and team player; adept at influencing senior executives
- Critical thinking and problem-solving skills; comfort with technical and challenging issues
- Ability to work well under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
- Experience with tools such as Gainsight, Salesforce, and JIRA
- Customer-first attitude; strong listening and customer-oriented mindset
- Must be authorized to work in the US without visa sponsorship
