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Salary: USD 150,000 - 180,000 / annual
Anomali is hiring a Senior Technical Account Manager (TAM) to join its US-based Customer Success team. You will be the primary owner of customer adoption journeys from onboarding through full production maturity, serving as the single point of accountability for customer success with Anomali's Intelligence-Native Agentic SOC Platform.
In this role, you will combine deep technical expertise with executive presence to build lasting relationships with security analysts, directors, and CISOs. You will plan and lead quarterly business reviews (QBRs) and executive business reviews (EBRs), translating technical platform usage into measurable business value and security outcomes. You will monitor customer usage patterns, create custom dashboards, make best-practice recommendations, and proactively identify expansion and renewal opportunities based on usage signals and stakeholder relationships.
Key responsibilities include:
- Serve as a power user of the Anomali Platform, helping customers achieve their security operations and threat intelligence goals
- Own the end-to-end customer adoption lifecycle, from onboarding through production maturity
- Lead QBRs/EBRs with senior stakeholders, connecting technical wins to business outcomes
- Identify and surface expansion and renewal risk signals to internal CSM and sales partners
- Address technical requests and proactively resolve customer issues
- Provide technical guidance and best-practice recommendations for platform usage
- Manage customer expectations while holding them accountable to adoption goals
- Act as customer advocate and internal champion within Anomali
- Track key account metrics and communicate progress to stakeholders
- Collaborate with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management to ensure exceptional customer experience
- Gather customer feedback and feature requests to inform product roadmap
The position is fully remote within the US, though candidates in the Bay Area may work a hybrid schedule at Anomali's Redwood City headquarters.
QUALIFICATIONS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or technology companies with cybersecurity focus
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant enterprise account experience in SecOps and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.), including implementation, configuration, integration, and optimization
- Knowledge of security technologies and architectures: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, identity, etc.)
- Experience managing multiple stakeholders and projects as both lead and team player; adept at influencing senior executives
- Critical thinking and problem-solving skills; comfort with technical and challenging issues
- Ability to work well under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
- Experience with tools such as Gainsight, Salesforce, and JIRA
- Willing to travel up to 25% of the time
- Must not require visa sponsorship now or in the future; successful candidate must be authorized to work in the US
