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Salary: USD 150,000 - 180,000 / annual
Anomali is hiring a Senior Technical Account Manager (TAM) to join its US-based Customer Success team. You will be the primary owner of customer adoption journeys from onboarding through full production maturity, serving as the single accountable point of contact for customer success.
You will combine deep technical expertise in cybersecurity (SIEM, SOAR, EDR/XDR, firewalls, security controls) with executive presence to build lasting relationships with security analysts, directors, and CISOs. Key responsibilities include:
- Owning and driving the complete customer adoption lifecycle, from initial onboarding through production maturity
- Planning and leading quarterly business reviews (QBRs) and executive business reviews (EBRs) that translate technical platform usage into measurable business value and security outcomes
- Serving as a power user of the Anomali Platform, providing technical guidance and best-practice recommendations to ensure effective deployment
- Identifying expansion and renewal risks from usage data and stakeholder relationships, surfacing opportunities to sales and customer success partners
- Proactively addressing technical requests, resolving issues, and managing customer expectations
- Acting as the customer's internal advocate and champion, promoting advocacy and reference account development
- Tracking key account metrics and communicating progress to internal and external stakeholders
- Collaborating with onboarding engineers, technical support, engineering, product management, and sales teams to ensure exceptional customer experience
- Monitoring usage patterns, creating custom dashboards, and proving ROI
The role is fully remote within the US, though candidates in the Bay Area may work hybrid from the Redwood City headquarters. Travel up to 25% is required.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or technology companies
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant experience in enterprise accounts, SecOps, and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.), including implementation, configuration, integration, and optimization
- Proven knowledge of cybersecurity technologies and architectures: SOAR, SIEM, firewalls, EDR/XDR, security controls and logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, identity, etc.)
- Experience managing multiple stakeholders and projects as both a lead and team player; adept at influencing senior executives
- Critical thinking and problem-solving skills; comfort working under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
- Experience with tools such as Gainsight, Salesforce, and JIRA
- Customer-first attitude; strong listening and customer-oriented mindset
- Must be willing to travel up to 25% of the time
- No visa sponsorship available; candidate must not require visa sponsorship now or in the future
