SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Anomali is seeking a Senior Technical Account Manager (TAM) to join its US Customer Success team. You will be the primary owner of customer adoption journeys from onboarding through full production maturity, serving as the single accountable point of contact for customers' success with the Anomali Intelligence-Native Agentic SOC Platform.
In this role, you will combine deep technical expertise with executive presence to build lasting relationships with security analysts, directors, and CISOs. You will plan and lead quarterly business reviews (QBRs) and executive business reviews (EBRs), translating technical platform usage into measurable business value and security outcomes. You will monitor customer usage patterns, create custom dashboards, make best-practice recommendations, and help prove ROI and value to justify renewals and expansions.
Key responsibilities include: serving as a power user of the Anomali Platform; owning the end-to-end customer adoption lifecycle; identifying expansion and renewal risk signals from usage data and stakeholder relationships; addressing technical requests and proactively resolving issues; providing technical guidance to ensure successful platform usage; managing customer expectations while holding them accountable; acting as the customer's internal champion; tracking key account metrics; coordinating with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management to ensure exceptional customer experience; and promoting customer advocacy.
You will work with enterprise accounts in SecOps and Threat Intelligence, leveraging your knowledge of SIEM platforms, SOAR, firewalls, EDR/XDR, and security controls. You will be willing to travel up to 25% of the time. Candidates local to the Bay Area may work a hybrid schedule at the Redwood City, CA headquarters.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Engineering, or related field (or 3+ years relevant experience in lieu of degree)
- 5+ years of proven experience in technical customer success, solutions engineering, sales engineering, or similar role, preferably in SaaS or technology companies with cybersecurity focus
- Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes
- Significant experience working in enterprise accounts, SecOps, and Threat Intelligence
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration, and optimization
- Experience with SOAR, firewalls, EDR/XDR, and security controls & logs
- Strong grasp of general networking concepts and proficiency with various operating systems
- Proficiency with relevant log telemetry (network, identity, etc.)
- Experience managing multiple stakeholders and projects as a lead and team player; adept influencer at senior executive level
- Critical thinking and problem-solving skills; comfort with technical and challenging issues
- Ability to work well under pressure with high operational tempo
- Exceptional communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences
- Experience with tools like Gainsight, Salesforce, and JIRA
- Customer-first attitude; listener who is customer-oriented and attentive to needs
- Must not require visa sponsorship to work in the US (no sponsorship available)
