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Salary: USD 160,000 - 246,000 / annual
Okta is seeking a Senior Technical Account Manager (TAM) for Key Accounts to serve as a trusted technical advisor for enterprise customers, with primary focus on Auth0 (Customer Identity Cloud) and foundational support for Okta Workforce Identity Solutions.
You will manage accounts across core industries including Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. As a TAM, you will build deep relationships with customer engineering leads, product architects, and technical decision-makers, serving as their primary technical advisor for developer-focused customer identity architecture, API integrations, hands-on prototyping, and deployment strategies.
Key responsibilities include:
**Account Partnership & Influence:** Build long-lasting relationships with key account technical stakeholders. Apply deep expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges. Collaborate on designing scalable B2B and B2C customer identity architectures aligned with business and security objectives.
**Hands-On Technical Execution:** Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, Auth0 Actions scripts). Use tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs. Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions with Customer Success and Engineering teams. Advocate for customer technical needs within cross-functional product and engineering teams.
**Thought Leadership & Enablement:** Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads. Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team. Mentor peers and upskill team capability in developer SDKs, API integrations, and Auth0 extensibility.
You will support key identity solutions including: Customer Identity Cloud (Auth0) with OAuth 2.0, OIDC, Auth0 Management & Authentication REST APIs, Auth0 Universal Login, custom login flows, Auth0 SDKs (SPA JS, React, Next.js, Python, Node.js), Auth0 Actions, webhooks, multi-tenant architectures, social login, B2B/B2C federation, and custom database connections. You will also provide foundational support for Okta Workforce Identity including SSO, Adaptive MFA, Device Access, API Access Management, Universal Directory, Identity Governance & Administration (IGA), lifecycle management, SCIM provisioning, and Identity Threat Detection & Response (ITDR).
Travel is required, including in-person onboarding and travel to San Francisco HQ or Chicago office during the first week of employment.
**Requirements:**
- 8+ years of related professional experience (or 4+ years with a Master's degree)
- 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate
- 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development
- BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience)
- Auth0 Certified, Okta Certified, or equivalent industry certifications preferred
- Deep, practical mastery of OAuth 2.0 (Authorization Code + PKCE, Client Credentials) and OpenID Connect (OIDC), alongside SAML 2.0 federation
- Advanced experience with REST APIs, webhooks, and Postman for testing API endpoints and managing collections
- Strong hands-on ability to read, modify, or build simple web applications (JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration
- Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies
- Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations)
- Excellent communication skills with developer teams, software architects, and engineering leadership
- Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture
- Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries
