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Zocdoc is a healthcare marketplace that empowers patients by making it easy to find and book in-person or virtual care across all 50 states, 200+ specialties, and 12,000+ insurance plans. As a Senior Technical Account Manager, you'll serve as a strategic technical partner to Zocdoc's largest and most complex Enterprise customers, building deep understanding of their operations, technical environments, and business objectives.
You'll use technical depth, customer insight, and business judgment to uncover opportunities, anticipate risks, and guide customers through complex decisions. Key responsibilities include owning the strategic technical relationship for a complex Enterprise book of business; leading consultative discovery with customers and account teams to translate business problems into technical strategies; shaping solutions that balance customer value, feasibility, timing, and risk; and serving as a trusted advisor through integrations, migrations, audits, optimization efforts, and renewals.
You'll identify and prioritize opportunities using customer data and technical insight, improving outcomes such as provider activation, availability, integration reliability, and retention. The role requires creating structure in ambiguous situations, building alignment across customer and internal teams, and turning lessons from individual accounts into repeatable practices. You'll lead cross-functional initiatives that strengthen customer trust, help providers reach more patients, and drive durable growth across Zocdoc's most important Enterprise partnerships.
Ideal candidates excel at creating structure in complex environments, connecting technical decisions to business outcomes, translating complexity to influence decisions, solving immediate problems with scalable solutions, and learning quickly while building trust. This is a senior individual contributor role focused on strategic account management and technical leadership without direct people management.
