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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Rippling, Navan, and Qantas. The company operates across 27 offices worldwide with 2,300+ employees and is valued at $11 billion, backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia.
As a Senior Technical Account Manager on the Merchant Services team, you will serve as the primary technical advisor and trusted partner for Airwallex's most strategic enterprise customers. This is a post-sales, customer success-focused role—not a sales position—where you'll guide customers through their payment solutions adoption and integration journey.
Key responsibilities include: owning a portfolio of strategic enterprise clients and delivering elevated technical support; building deep relationships by becoming a subject matter expert on each client's business and architecture; collaborating with commercial account managers to identify optimization and upsell opportunities; analyzing and improving customer support experiences; serving as an escalation point for break-fix and technical questions; and supporting Quarterly Business Reviews with product roadmap and performance metrics discussions.
You'll work cross-functionally with sales, strategy, product, and engineering teams to ensure customers maximize value from Airwallex's full product suite. The role requires balancing technical depth with commercial acumen—you'll need to understand customer needs, translate them internally, and proactively recommend solutions.
Minimum qualifications: Bachelor's degree in STEM with strong academics; 5+ years in engineering, technical support, or technical account management; comfort managing multiple priorities in a fast-paced environment; ability to listen and deliver consultatively; thorough understanding of software development lifecycle and API architecture; strong communication skills for executive-level presentations.
Preferred: payments/fintech domain knowledge; data analysis experience with transaction patterns; strong organizational and self-starting mindset; RESTful API integration experience.
