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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Senior Technical Account Manager for the ANZ region, you will be the primary technical liaison for enterprise customers, driving adoption and success of the Wiz platform.
You will own the customer journey from onboarding through operationalization, providing strategic and hands-on technical guidance. Your responsibilities include:
- Develop and execute customer adoption strategies to maximize platform value and use
- Serve as the primary escalation point for technical questions, collaborating with Support, Product, and Engineering teams
- Build trusted advisor relationships with customer stakeholders from practitioners to C-level executives
- Help customers develop Success Plans with clear goals and KPIs
- Provide expert guidance on deployment, operational best practices, and establishing a Wiz Center of Excellence
- Drive customer retention, satisfaction, and expansion through regular engagement and strategic planning
- Act as the bridge between customers and internal Wiz teams to ensure cohesive experiences
You will work with enterprise clients across Australia and New Zealand, managing complex technical relationships and ensuring customers achieve their security and operational goals.
Required: 6+ years in technical customer-facing roles (TAM, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer); Bachelor's in Computer Science/Engineering or equivalent; strong understanding of cloud services, architectures, and security best practices with CSP certifications (AWS/Azure/GCP); experience with container technologies (Docker, Kubernetes) and their security implications.
Preferred: Enterprise client relationship building experience; complex technical troubleshooting; excellent communication and stakeholder engagement skills.
