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Salary: USD 145,000 - 212,500 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement.
This role owns new product adoption as a company metric across Samsara's post-sale organization. You will proactively integrate every new product into post-sale processes by reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results. You'll drive action across cross-functional teams that don't report to you: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.
This is an individual-contributor role built for someone who can execute directly, not just delegate. You'll personally drive work forward—running analysis, building plans, and closing gaps yourself—while coordinating action across teams without formal authority.
Key Responsibilities:
- Integrate new products into post-sale processes by proactively building the process for embedding every new product into existing post-sale workflows as it ships, including sponsorship, enablement, and defined success metrics. Partner with Product/R&D early in the launch cycle so adoption is designed in upfront.
- Diagnose and close adoption gaps by reviewing adoption data on an ongoing basis to identify where and why customers aren't adopting new products. Develop strategies to close identified gaps and personally execute against them. Run a standing cross-functional cadence to turn adoption data into agreed, tracked action.
- Drive execution across teams without direct authority by influencing and coordinating action across the five post-sale teams using shared data, standing cadence, and escalation through the VP of Customer Success when needed. Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome.
Success Metrics:
- Every new product has a defined post-sale adoption plan at or before general availability
- Adoption metrics exist, are trusted, and reviewed on a standing cadence
- Adoption gaps are identified and closed measurably faster than today's reactive baseline
- Cross-functional teams treat adoption as a shared, prioritized outcome
Requirements:
- 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar) with a proven track record of driving results on cross-functional initiatives without formal authority
- Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar)
- Demonstrated ability to work autonomously and execute personally; comfort doing the work yourself, not just assigning it to others
- Comfort operating with data—able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action
- Strong written and verbal communication skills, including ability to read out results and influence senior stakeholders
- Experience at Samsara or in a similarly matrixed, fast-moving organization is a plus
