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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor for named enterprise accounts. You will own the complete customer lifecycle—from initial technical discovery and proof-of-concept through long-term adoption, expansion, and renewal.
As a quota-carrying technologist within the GTM organization, you will partner closely with Account Executives to lead technical validation, build bespoke architectures, and deliver compelling demonstrations across Cloudflare's portfolio (Security, Networking, and Developer Platforms). You will conduct technical discovery, design solutions tailored to customer needs, and oversee implementation and onboarding.
Key responsibilities include: leading technical validation and PoCs; owning customer adoption and value realization by monitoring health scores and telemetry; carrying variable quota tied to new business acquisition and account expansion; acting as a trusted advisor throughout the customer lifecycle; and leveraging AI-augmented workflows to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) so you can focus on high-value strategic advisory.
You will be commercially accountable for deep platform adoption, revenue retention, and identifying cross-sell and up-sell opportunities. You will lead technical Quarterly Business Reviews to translate platform capabilities into measurable ROI for C-level stakeholders.
Required: experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer); broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows); proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics and enterprise sales cycles; exceptional presentation and stakeholder management skills.
