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Checkmarx is the AI-powered application security leader trusted by 1,600+ customers in 70+ countries. We're seeking a Senior Strategic Customer Success Manager to drive customer outcomes and platform adoption for our unified application security platform.
In this role, you will serve as the primary technical liaison for strategic customers, guiding them through deployment, onboarding, and best practices. You'll design and execute Mutual Activity Plans tied to customer value and outcomes, monitor adoption metrics, and identify hurdles to meeting committed usage levels. You'll collaborate cross-functionally with Support, Product Management, and other internal teams to ensure customer success.
Key responsibilities include:
- Provide expert deployment and operational guidance to customers
- Act as the primary technical liaison and relationship owner
- Guide customers through onboarding, best practices, and feature adoption
- Design and execute Mutual Activity Plans aligned with customer value and outcomes
- Set and manage project milestones, celebrate wins, and address deviations
- Monitor adoption and address barriers to meeting committed usage levels
- Drive value-based activities to increase platform adoption and consumption
- Conduct training sessions on new features and provide refresher training
- Quantify and report the impact of Checkmarx solutions with regular value metrics
- Identify and support expansion opportunities using success stories and ROI analysis
- Build strong relationships with technical stakeholders and advocate for customer needs internally
- Provide insights from customer interactions and analytics to inform strategy
- Stay updated on Checkmarx products and cloud security trends
- Contribute to internal knowledge materials and provide feedback on customer health signals
- Help evolve engagement strategies based on product signals and customer feedback
Requirements: The posting does not explicitly state years of experience, education, or specific certifications required. However, the role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills. Candidates should have experience in customer success, technical account management, or similar roles managing enterprise customer relationships.
