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Behavox is a data operating platform that helps multinational enterprises organize and activate their data for risk management, compliance, and business growth. The company specializes in enterprise compliance technology, including communications surveillance, trade surveillance, compliant archiving, and policy management for financial institutions.
As Senior Strategic Account Manager, you are the most senior individual contributor in the Strategic Account Management function. You own a focused portfolio of 3–5 Tier 1 and Tier 2 accounts—the most complex, multi-product, multi-region, high-ARR relationships in the book. You have full end-to-end ownership including elevated executive access and commercial complexity, leading C-suite and Head-of-level relationships independently.
Beyond direct account ownership, you define engagement standards across the entire function: QBRs, escalation management, account planning, hygiene, and commercial execution. You create vertical playbooks, establish quality benchmarks and metrics, validate hiring and onboarding materials, and lead internal learning sessions grounded in real account examples. You serve as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploy into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.
You represent Behavox externally at industry events and conferences, lead Customer Advisory Boards and CCO communities, and participate actively in hiring and interview processes as a calibration voice on candidate quality.
You bring expert-level understanding of multi-product, multi-region deployments of enterprise compliance technology at Tier 1 financial institutions. You independently build and sustain trusted advisory relationships with the most senior compliance, risk, and technology leaders. You own standards and process definition for the account management function, intervene in at-risk accounts to stabilize and coach resolution, and represent Behavox's customer success and product vision to external audiences.
