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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in enterprise compliance technology, including communications surveillance, trade surveillance, compliant archiving, and policy management for global financial institutions.
The Senior Strategic Account Manager is the most senior individual contributor in Behavox's Strategic Account Management function. This role combines direct account ownership with broader responsibility for defining engagement standards and building institutional knowledge across the team.
You will own a focused portfolio of 3–5 Tier 1 and Tier 2 accounts, each representing $3M+ combined ARR with multi-product, multi-region, multi-stakeholder complexity. You lead executive relationships independently at C-suite and Head-of levels, manage full end-to-end account health and commercial outcomes, and serve as the escalation point for the most complex or commercially significant situations before they reach leadership. You also deploy into at-risk accounts owned by other Strategic Account Managers to coach through resolution without displacing coverage.
Beyond direct account ownership, you define engagement standards for the entire function. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving hiring assessments and onboarding materials, and leading internal learning sessions grounded in real account examples. You represent Behavox at industry events and conferences, lead Customer Advisory Boards and CCO communities, and participate actively in hiring and interview processes as a calibration voice on candidate quality.
You bring expert-level understanding of multi-product, multi-region deployments of enterprise compliance technology at the highest account complexity. You independently build and sustain trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions, and represent Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value. This is a hybrid role based in the New York office.
