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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in enterprise compliance technology, including communications surveillance, trade surveillance, compliant archiving, and policy management for financial institutions.
The Senior Strategic Account Manager is the most senior individual contributor in Behavox's Strategic Account Management function. This role combines direct account ownership with broader responsibility for defining engagement standards and building institutional knowledge across the team.
You will own a focused portfolio of 3–5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder relationships, each with $3M+ combined ARR. Full end-to-end ownership includes elevated executive access and commercial complexity. You will lead C-suite and Head-of-level relationships independently, serve as the escalation point for complex or commercially significant situations, and deploy into at-risk accounts to coach other Strategic Account Managers through resolution without displacing coverage.
Beyond direct account ownership, you will define engagement standards across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks, establishing quality benchmarks and metrics, validating hiring and onboarding materials, and leading internal learning sessions grounded in real account examples. You will represent Behavox at industry events and conferences, lead Customer Advisory Boards and CCO communities, and participate actively in hiring and interview processes as a calibration voice on candidate quality.
You bring expert-level understanding of multi-product, multi-region deployments of enterprise compliance technology at Tier 1 financial institutions. You independently build and sustain trusted advisory relationships with senior compliance, risk, and technology leaders. You excel at standards and process ownership, at-risk account intervention, and external representation. This is a hybrid position based in the Singapore office.
