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Twilio is seeking a Senior Strategic Account Executive to manage and expand relationships with large-scale enterprise customers across South Asia, with a primary focus on India. Reporting to the Senior Manager of Strategic Accounts for Rest of Asia, you will own the full lifecycle of strategic account management for Twilio's communications platform (messaging, voice, email services), driving upsells, cross-sells, and consultative sales cycles with high-growth technology, retail, ecommerce, insurance, and fintech companies.
Key responsibilities include developing and executing account strategies to deliver strong revenue, gross margin, and gross profit results; identifying new revenue opportunities within your portfolio through cross-functional partnerships; serving on account teams with product, finance, support, and services representatives; maintaining disciplined forecasts and presenting guidance to executive leadership; and running highly consultative sales cycles focused on deep discovery and customer advocacy.
You will work with some of Twilio's most important customers running large-scale, globally competitive, compliance-heavy operations. Success requires building deep partnerships across the organization and translating customer needs into internal advocacy.
Required qualifications include 10+ years of major account or strategic sales experience managing quantitative, analytical products; proven success in South East Asia or South Asia territories; demonstrated track record managing business forecasts and financial models using MEDDPICC; experience with relationship management, cross-sells, upsells, and solutions consulting; ability to influence both business and technical leaders; analytical account development strategy using data to identify opportunities; entrepreneurial mindset; and a bachelor's degree or equivalent experience.
Desired qualifications include CDP and CPaaS platform experience and a background selling SaaS solutions. Twilio is remote-first but may request occasional in-person attendance for team gatherings, functional off-sites, or customer meetings.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
