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Salary: USD 158,632 - 220,320 / annual
Twilio is seeking a Senior Strategic Account Executive to lead complex solution selling across its Customer Engagement Platform for regulated verticals, particularly financial services and FinTech organizations. You will manage a named account book with revenue and expansion targets, owning highly analytical and consultative sales cycles for Twilio's messaging (SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages), voice, email, and identity solutions.
In this role, you will act as a trusted advisor to enterprise clients, understanding their business and technical requirements and designing solutions for domain-specific use cases like fraud prevention and personalized engagement. You will work cross-functionally with Finance, Legal, Pricing, Operations, Product, and Compliance teams to develop mutually beneficial contracts and long-range territory strategies. You will maintain accurate pipeline forecasting in Salesforce, manage multiple deals simultaneously, and balance competing priorities while staying current with CPaaS industry developments.
Key responsibilities include: managing Named Accounts with quota targets; owning consultative sales cycles in competitive vendor sourcing; designing solutions matching customer requirements to Twilio's platform capabilities; collaborating on contract design and pricing; presenting complex technical and financial details to build confidence; developing territory strategies; acting as the voice of the customer to product and carrier relations teams; and sharing best practices with peers.
This is a remote-based role with approximately 20% travel anticipated for customer and team engagement. You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
**Requirements:**
Required:
- 10+ years of full-cycle sales experience, with minimum 3 years managing or leading quantitative, highly analytical products or solutions
- Direct experience selling technical SaaS or CPaaS solutions
- Technical solutions selling experience working with real customers, listening, and solving problems
- Comfort working with business and highly technical leaders while influencing understanding and building partnerships
- Analytical account development strategy using data to find opportunities and prove value
- Demonstrated track record managing business forecasts and financial models
- Entrepreneurial mindset with appetite to define process and build programs
- Record of delivering market-driven results, especially to scale and enterprise customers
- Excellent verbal and written communication skills in English
- Bachelor's Degree or equivalent years of experience
- Experience managing and growing an enterprise install base, driving cross-product adoption, and executing strong QBR strategies
Desired:
- Deep experience with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms
- Domain expertise from highly quantitative industries such as DevOps, Fintech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments
- Software, SaaS, CPaaS, or PaaS selling experience
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
