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Salary: JPY 14,000,000 - 18,500,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer based in Tokyo, Japan to join their customer-facing Solutions Engineering team. This role bridges the gap between Grafana's highly technical engineering organization, sales teams, and customers worldwide.
You will serve as a product and technical expert, partnering closely with the Sales team to qualify and close complex opportunities. Your responsibilities include delivering technical presentations and product demos to prospects and existing customers, understanding their requirements through skilled questioning, and translating those needs into solutions using Grafana's observability platform. You'll own technical engagements, provide competitive analysis, and help customers understand Grafana's value proposition and technical advantages.
Beyond direct customer interaction, you'll contribute to the broader enablement ecosystem by enhancing documentation, writing blog posts, recording videos, and creating knowledge base articles. You'll also serve as a critical feedback channel from customers back to Product Management and Engineering teams, helping shape the product roadmap based on real-world customer needs and competitive landscape insights.
The ideal candidate brings 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space. You should have exceptional written and oral communication skills, a technical mindset with desire to grow technically, and the ability to thrive in a remote-first, globally distributed environment. Experience with sales methodologies like MEDDPICC is a plus. You'll need strong judgment, collaboration skills, and the ability to handle complex, varied assignments.
