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Grafana Labs is seeking a Senior Solutions Engineer to join its customer-facing Solutions Engineering team. This role is based remotely and requires fluency in Arabic to serve the MENA region.
As a Solutions Engineer, you will be the bridge between Grafana's technical product teams, sales organization, and customers. You'll partner closely with the Sales team to understand customer requirements, articulate Grafana's value proposition, and translate complex technical needs into tailored solutions using Grafana's observability platform.
Key responsibilities include:
- Partnering with Sales to articulate Grafana's value proposition, vision, and strategy to prospects and customers
- Owning technical engagement with customers and helping close complex opportunities through advanced competitive knowledge and technical credibility
- Delivering product and technical presentations to potential and existing customers
- Communicating with customers and internal teams to provide feedback on products and competitive landscape
- Driving product conversations based on customer needs and problems
- Contributing to enablement materials including documentation, blog posts, videos, and knowledge base articles
You should have 5+ years of technical pre-sales or solutions engineering experience, with strong written and oral communication skills. A technical mindset, desire to grow technically, and ability to solve complex challenges creatively are essential. You'll thrive in a remote-first environment and be comfortable with diverse, complex assignments requiring strong judgment and collaboration.
Grafana Labs is a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors including Sequoia Capital and Lightspeed Venture Partners. The company serves 7,000+ customers including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
