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Twilio is seeking a Senior Solutions Engineer to join the Strategic Communications team, focused on enabling customers to build the future of communications. This is a pre-sales technical role supporting the New Business segment.
You will be responsible for delivering the technical win and ensuring optimal product fit for customers. Your core responsibilities include leading technical pre-sales relationships, conducting technical discovery, proposing technical architectures, demonstrating products, anticipating customer concerns, and offering creative solutions. You'll build customer trust in Twilio's solutions by engaging confidently with mid-level managers and technical engineers alike.
As a Senior Solutions Engineer, you will independently manage low to mid-complexity opportunities, gaining exposure to all aspects of the deal cycle while building comprehensive knowledge of Twilio's technology and sales processes. You'll take initiative in identifying and resolving issues that improve team efficiency and may lead small to medium technical projects with limited oversight.
Key responsibilities include partnering with Account Executives on pre-sales activities (qualification, demonstrations, POCs, RFPs, design documentation, technical presentations), helping customers achieve success through technical guidance and best-practice recommendations, establishing yourself as a trusted advisor through discovery and solution design, building and presenting complex interactive product demonstrations, and contributing to the broader Solutions Engineering community through knowledge sharing and reusable materials.
Required qualifications: 5+ years pre-sales experience selling complex technical products, or 6+ years professional experience supporting technical products with customer-facing delivery/consulting background. Excellent communication and presentation skills with ability to gain audience confidence. Strong storytelling ability to communicate complex topics to diverse audiences. Ability to build and maintain customer relationships.
Twilio is a remote-first company, though you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
About Twilio
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