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Salary: USD 97,000 - 110,000 / annual
Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform. As a Senior Solutions Engineer, you will serve as the technical and consultative partner to the New Business and Account Management teams, enabling customers to understand and realize the value of Trustpilot's platform during the sales process.
You will be responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound.
Key responsibilities include:
- Conducting technical discovery with Account Executives to uncover customer needs, system environments, and integration requirements
- Developing clear, scalable solutions that meet business objectives and align with technical feasibility
- Delivering tailored product demonstrations and presentations that articulate Trustpilot's value, flexibility, and ROI
- Supporting proof-of-concept programs to validate functionality, integration, and impact prior to contract signature
- Acting as a trusted technical advisor throughout the sales cycle, answering questions and resolving blockers
- Collaborating with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover
- Maintaining accurate documentation for proposed solutions and integration requirements
- Capturing recurring customer feedback and insights to inform product development and roadmap prioritization
You bring experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment. You have a strong understanding of APIs, web integrations, data flows, and common SaaS architecture. Your excellent communication and presentation skills enable you to translate technical concepts into business value. You are customer-centric and commercially aware, with strong problem-solving ability. You are comfortable managing multiple sales opportunities and stakeholders simultaneously, and you have experience collaborating across Sales, Product, and Customer Success teams.
