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Salary: USD 208,170 - 248,650 / annual
Fin is an AI Customer Agent company seeking a Senior Solutions Engineer to join the Customer Solutions Team in Chicago. This role bridges pre-sales and customer success, positioning you as a trusted technical advisor throughout the sales cycle.
You will lead technical discovery sessions with enterprise customers to understand their support challenges and articulate how Fin's AI-powered solutions deliver value. Key responsibilities include conducting solution reviews, designing and leading proof-of-concepts (POCs), managing RFPs, and addressing complex security questions. You'll work closely with Product and Engineering teams to gather customer feedback and influence product direction, ensuring the customer voice shapes Fin's roadmap.
The role requires 5+ years of technical pre-sales experience, with demonstrated ability to manage C-level relationships and translate complex business problems into tailored solutions. You should be comfortable with independent problem-solving while thriving in collaborative environments, and able to communicate effectively with both technical and non-technical audiences. Experience with POC management, RFP processes, and security compliance is expected. You'll occasionally travel to customer sites.
Fin is a fast-growing AI company founded in 2011, now serving nearly 30,000 businesses globally. The company emphasizes speed, intensity, and delivering exceptional customer value. This is an opportunity to shape how enterprises adopt AI for customer support at scale.
