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Front is seeking a Senior Solutions Engineer to join its Solutions & Forward Deployed Engineering organization. You will serve as a trusted technical advisor to strategic prospects and customers, helping them transform customer service through AI, automation, integrations, and modern workflows.
In this role, you'll partner closely with Account Executives throughout complex enterprise sales cycles, owning the technical strategy from discovery through solution design, demonstration, proof of concept, and technical validation. You'll develop deep expertise in Front's platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers' technology ecosystems.
Key responsibilities include: leading technical discovery to understand customer objectives, architecture, workflows, integrations, and security requirements; translating complex requirements into thoughtful solutions; designing and delivering tailored product demonstrations that connect Front's capabilities to measurable business outcomes; positioning Front's AI-powered customer service capabilities with technical and executive audiences; architecting and leading hands-on AI proofs of concept; serving as the technical lead for pilots and evaluations; developing deep expertise in Front's APIs and extensibility platform; building credibility with Engineering, IT, Security, Operations, and Architecture teams; partnering with Product and Engineering to influence Front's roadmap; identifying reusable technical patterns and best practices; and mentoring other team members.
Required qualifications: 7+ years in Solutions Engineering, Sales Engineering, Solutions Architecture, or similar customer-facing technical roles in enterprise SaaS; proven success partnering with sales teams on complex enterprise opportunities; strong experience designing solutions involving AI, automation, and complex business workflows; hands-on experience implementing or integrating AI-powered products and leading customer proofs of concept; strong understanding of modern AI concepts and ability to explain capabilities and limitations; strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures; experience with REST APIs and independent prototyping or troubleshooting integrations; familiarity with JavaScript, Python, or similar languages; strong software design and problem-solving skills; and excellent communication and presentation skills for engaging senior technical and executive audiences.
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
