SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Clients include Avis Budget Group, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas.
As Senior Solutions Engineer, you will be a foundational technical hire bridging pre-sales engineering, product strategy, and enterprise architecture. You'll serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems.
Key responsibilities include partnering with Account Executives to discover and qualify solutions that deliver strong ROI; architecting generative AI experiences for customer end users; developing custom demonstrations tailored to specific customer needs and value propositions; and communicating complex technical concepts clearly to diverse stakeholders including C-level executives, business users, and engineering teams.
Required qualifications: 4–6 years of customer-facing sales engineering (pre-sales) experience; strong interpersonal and teamwork skills; functional understanding of GTM systems and workflows.
Preferred qualifications: 2+ years of AI sales engineering experience; background in high-growth startup environments.
Decagon is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. The company operates as an in-office organization driven by values of execution, customer-centric innovation, competitive excellence, and intellectual versatility.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
