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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Clients include Avis Budget Group, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas.
As Senior Solutions Engineer, you will be a foundational technical hire bridging pre-sales engineering, product strategy, and enterprise architecture. You'll serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems.
Key responsibilities include partnering with Account Executives to discover and qualify solutions that deliver strong ROI; architecting generative AI experiences for customer end-users; developing custom demonstrations tailored to specific customer needs and value propositions; and communicating complex technical concepts clearly to diverse stakeholders including C-level executives, business users, and engineering teams.
You will need strong interpersonal and teamwork skills, functional understanding of GTM systems and workflows, and the ability to translate customer requirements into technical solutions. The role sits at the intersection of technical depth and customer empathy, requiring both hands-on platform expertise and strategic thinking about enterprise adoption.
Decagon is a well-funded, in-office company (backed by a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures) founded in 2023, driven by values of execution, customer-centric innovation, competitive excellence, and intellectual versatility.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
