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PagerDuty is seeking a Senior Solutions Consultant to join their Toronto office. This role sits at the intersection of pre-sales, sales, and customer success, requiring a technical and customer-focused professional who can bridge the gap between complex technical environments and business outcomes.
You will be responsible for understanding customer business environments, identifying technical roadblocks, and designing thoughtful solutions that leverage PagerDuty's Digital Operations Management platform. Key responsibilities include running technical discovery processes to map customer technology stacks, designing integrations for seamless implementation, and supporting sales cycles by handling technical questions in RFPs, RFIs, and security assessments.
The role demands the ability to translate complex technical concepts into clear business value propositions for audiences ranging from DevOps engineers to C-level executives. You'll work with PagerDuty's 375+ native integrations, helping customers realize and optimize platform capabilities. This is a collaborative position requiring partnership with sales, product, and cross-functional teams while managing multiple projects independently.
You'll build strong relationships with internal and external partners at all levels, serving as a consultant, technical salesperson, product specialist, and teacher. The ideal candidate combines technical depth with exceptional communication skills, project management expertise, and a commitment to customer success. PagerDuty serves over 13,000 organizations including 60 Fortune 100 companies, providing a platform trusted by teams across development, IT, customer service, and security functions.
