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PagerDuty is seeking a Senior Solutions Consultant to join their Digital Operations Management platform team. This role sits at the intersection of pre-sales, sales, and customer success, requiring a technical and customer-focused professional who can understand complex customer environments and translate PagerDuty's capabilities into business value.
Key responsibilities include running technical discovery processes to understand customer technology stacks and potential integration challenges, designing seamless implementations with existing systems, and supporting sales cycles by addressing technical questions in RFPs, RFIs, and security assessments. You'll break down complex technical concepts for audiences ranging from DevOps engineers to C-level executives, leveraging PagerDuty's 375+ native integrations to help customers optimize the platform.
The role requires managing multiple tasks independently and collaboratively, partnering across sales, product, and cross-functional teams with a focus on growth and customer service. You'll serve as a consultant, technical salesperson, product specialist, and teacher, building strong relationships with internal and external partners while ensuring customer success throughout the sales process and beyond.
PagerDuty (NYSE:PD) is a market leader trusted by over 13,000 organizations, including 60 Fortune 100 companies like Netflix, Shopify, Zoom, DoorDash, and Lululemon. The company is expanding rapidly as a platform for Digital Operations Management using AI/ML and automation, growing adoption across development, IT, customer service, security, and other organizational functions.
