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Salary: USD 105,000 - 140,000 / annual
Braze is hiring a Senior Solutions Consultant to lead complex pre-sales engagements for the Retail segment across the Americas. In this role, you will serve as a trusted technical advisor during the sales process, owning deal strategy and technical validation for sophisticated enterprise accounts.
Key responsibilities include leading end-to-end pre-sales opportunities by conducting structured discovery to uncover customer goals and constraints, then mapping them to Braze solutions. You will deliver tailored product demonstrations, workshops, and technical deep dives to both business and technical audiences, and design/support technical validations and proofs-of-concept that build customer confidence.
You will partner deeply across teams—collaborating with Account Executives on account strategy and deal planning, working with Security, Legal, Product, and Services teams to address risk and implementation considerations, and ensuring clean handoffs to post-sales teams by aligning on solution scope and success criteria early.
A key aspect of this role is growing team capability through mentorship and best practices. You will contribute to reusable assets such as demo stories, discovery guides, and objection handling frameworks, and help raise the bar on quality and consistency across the Solutions Consulting team.
You will also stay current on new Braze capabilities—including BrazeAI features like AI Decisioning Studio, AI Operator, and AI Agents—and help customers understand how to adopt these capabilities in practical, grounded ways.
The role requires up to 50% travel at peak times and is based in one of Braze's hub offices. You should be a strong communicator comfortable leading complex sales cycles and navigating ambiguity with structure and judgment. Experience selling into enterprise accounts with sophisticated evaluation processes, ideally in regulated industries, is expected. Domain knowledge in two or more areas such as AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data Architecture, Security/Compliance, or Programming is required.
