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Immersive Labs is seeking an experienced Senior Solutions Architect to join the Customer Success team based in Saudi Arabia, covering the METNA region. You will be a trusted, long-term embedded consultant serving as the consistent value champion for the Immersive One platform—a leading cyber resilience solution trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave 2026.
In this role, you will partner with the Enterprise Sales team throughout the entire customer lifecycle, from pre-sales through post-sales and professional services. Unlike traditional transactional consulting, you will be embedded and dedicated to strategic accounts for the duration of the contract, providing continuous engagement to drive cyber resilience maturity.
Key responsibilities include:
- Identify and define prospective customers' technical requirements and use-cases, aligning them with Immersive Labs' technical and business value propositions
- Engage C-level executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
- Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
- Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
- Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
- Deliver routine Executive Business Reviews to C-level stakeholders
- Leverage cybersecurity expertise to recommend program improvements and innovations
- Drive platform adoption to maximize customer value
- Stay informed of evolving threats, trends, and emerging technologies in the cybersecurity landscape
- Collaborate with product, content, and engineering teams as the voice of the customer
- Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts
- Assist Customer Success Managers in delivering Executive Business Reviews with executive-level insights
You will interact across all organizational levels—from C-suite to individual contributors—serving as a trusted partner who helps customers achieve cyber resilience. The customer is your number one priority, and success is measured by their outcomes.
