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Salary: USD 231,100 - 276,275 / annual
Fin, an AI Customer Agent company, is seeking a Senior Solutions Architect fluent in Portuguese and Spanish to serve the LATAM region. This role bridges technical expertise and customer relationships, positioning you as a trusted advisor throughout the sales cycle.
You will lead technical discovery sessions to understand customer needs, deliver compelling pre-sales demonstrations of Fin's AI-powered customer support platform, and design tailored Proof of Concepts (POCs) that showcase the product's capabilities. You'll manage RFPs, address complex security questions, and conduct value-based solution reviews with C-level stakeholders.
Key responsibilities include collaborating cross-functionally with Product and Engineering teams to represent the customer voice, gathering feedback that informs product planning. You'll build trust through empathy and curiosity, proactively addressing customer challenges and ensuring lasting value post-sale. You'll also contribute to developing and refining Fin's Solutions Engineering playbook.
Required qualifications: minimum 4 years in technical sales roles managing C-level relationships, fluency in both Portuguese and Spanish, strong technical acumen, and proven ability to translate complex business challenges into tailored solutions. You should excel at independent problem-solving while thriving in collaborative environments, with excellent communication skills and willingness to travel occasionally.
Fin, founded in 2011, is one of the largest private software companies globally, serving nearly 30,000 businesses. The company is driven by core values of pushing boundaries, building with speed and intensity, and delivering incredible customer value.
