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Immersive Labs is a cyber resilience platform trusted by 30%+ of the Fortune 100, ranked #1 in the Forrester Wave 2026. The company helps organizations test whether people, AI-enabled workflows, and cyber security teams can perform securely under realistic pressure, then turn that performance into evidence for improvement and readiness reporting.
As a Senior Solutions Architect covering the East Coast, you will be the value champion for Immersive One across the entire customer lifecycle—from pre-sales through post-sales and professional services. Unlike traditional transactional consulting, this is a long-term embedded role where you remain dedicated to strategic accounts for the duration of their contract.
Key responsibilities include:
- Identify and define prospective customers' technical requirements and use-cases, aligning them with Immersive Labs' technical and business value proposition
- Engage C-level executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
- Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
- Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
- Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
- Deliver routine Executive Business Reviews to C-suite and technical teams
- Recommend improvements to current programs and suggest new initiatives based on cybersecurity expertise
- Drive platform adoption to maximize customer value
- Stay immersed in the cybersecurity community to remain informed of evolving threats and technologies
- Collaborate with product, content, and engineering teams as the voice of the customer, influencing product innovation
- Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts
- Assist Customer Success Managers in delivering Executive Business Reviews with executive-level insights
You will interact across all customer organizational levels, from C-suite to individual contributors, serving as a trusted long-term partner with broad cybersecurity knowledge. Success is measured by customer outcomes and platform adoption.
