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Fiddler AI is an AI observability platform founded by engineering and product leaders from Facebook, Pinterest, Twitter, Microsoft, and Samsung. The company helps organizations deploy trustworthy, transparent AI solutions by enabling teams to monitor, evaluate, secure, and analyze AI applications at scale. Fiddler is backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital, and has been recognized as a pioneer in AI governance and observability.
As a Senior Sales Development Representative, you will be a critical driver of Fiddler's growth, owning the top-of-funnel journey and identifying, researching, and engaging key decision-makers across target enterprise accounts. You will generate qualified pipeline through a mix of inbound follow-up, outbound prospecting, and multi-channel outreach including email, phone, LinkedIn, and events. Your role bridges marketing and sales, collaborating with both teams to refine messaging, optimize campaigns, and drive continuous improvement in conversion rates and lead quality.
Key responsibilities include mastering Fiddler's platform story and clearly articulating the value proposition around enterprise AI trust, governance, and performance; achieving and exceeding monthly and quarterly targets for meetings booked and qualified opportunities; and documenting prospect interactions in Salesforce to provide insights to marketing and product teams.
You bring 2–5 years of SDR experience in SaaS with enterprise accounts, demonstrating proven ability to source and qualify high-quality leads through multi-channel outreach aligned with ICP and GTM priorities. You excel at leading insight-driven discovery conversations that uncover pain points and position value with both technical and business stakeholders. You are adept at identifying key decision-makers, tailoring messaging, and mapping complex organizations. You maintain disciplined CRM hygiene in Salesforce and outreach tools, tracking metrics and leveraging insights to refine your approach. You are tech-savvy and comfortable with modern sales tools (Salesforce, Outreach/SalesLoft, LinkedIn Sales Navigator) and eager to understand emerging AI, ML, and data technologies. You thrive as a resilient self-starter in fast-moving environments, are persistent and adaptable, and are motivated by progress. You work collaboratively with Account Executives, marketing, and product teams, sharing feedback and contributing to a culture of continuous improvement.
