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Zscaler is seeking a Senior Renewals Manager to join its renewals team in Singapore. This hybrid role reports to the Senior Director of Renewals and focuses on protecting and growing annual recurring revenue (ARR), accelerating renewal cycles, and improving commercial outcomes across a regional portfolio.
You will partner with Account Executives and Sales Leadership to ensure timely renewal execution, monitor account health and customer risk signals to surface churn risks and growth opportunities, and orchestrate account-level mitigation strategies for at-risk and high-value clients. You'll lead structured renewal forecast cadence calls with account teams for current and future quarters, and provide strategic renewal guidance to drive retention and improve renewal outcomes.
The ideal candidate thrives in ambiguity and dynamic environments, operates with integrity and ownership, and excels at cross-functional collaboration. You are a problem-solver with a growth mindset, comfortable navigating between high-level strategy and hands-on execution.
Required qualifications include foundational understanding of AI/ML technologies and experience leveraging or positioning AI-driven solutions; proven experience in Sales, Deal Desk, Renewals, or Renewal Operations; strong commercial acumen and financial analysis skills with understanding of SaaS and renewal revenue recognition; proficiency with CRM and CPQ tools; and exceptional communication and cross-functional project management abilities.
Preferred qualifications include experience designing or scaling AI-driven threat detection and automated policy generation within cloud security platforms, a proven track record managing renewals in cybersecurity or similarly complex technical fields, and experience navigating complex multi-million dollar global renewals with strong negotiation expertise.
