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NetBox Labs is seeking a Senior Renewals Manager to build and scale a repeatable, forecastable renewal system. You will own the commercial conversation on transactional and mid-market renewals from quote to signed order, and co-lead the commercial side of enterprise renewals alongside Customer Success Managers. Your responsibilities span three core areas: managing renewal commercials (uplift, negotiation, signature), designing and improving the renewals motion (process definition, timeline management, consistency), and ensuring forecastability through data hygiene and reporting.
You'll also own deal desk execution—generating quotes, tracking paperwork, and maintaining accurate renewal records across HubSpot and Pylon. A key part of the role is automation: identifying and eliminating manual work to free up CSM time for customer value. Success is measured by maintaining gross revenue retention targets, hitting uplift goals, improving forecast accuracy, increasing on-time renewal rates, and reducing admin burden on the CS team.
This is a hands-on individual contributor role with room to grow into broader ownership. You'll partner closely with Account Executives (who own expansion) and CSMs (who own relationships), staying in your lane on renewal ownership. You should have experience building or running a renewals or revenue operations motion in B2B SaaS, comfort leading commercial conversations and holding pricing discipline, fluency in CRM and CS platforms, systems thinking, data literacy, and the ability to automate workflows. Technical product experience and familiarity with Pylon or data warehousing are nice-to-haves. This role is not expansion/upsell focused and does not manage people today.
