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Salary: USD 142,000 - 170,000 / annual
Customer.io is seeking a Senior GTM Recruiter to join their recruiting team and own full-cycle recruiting for Go-To-Market functions. The role focuses heavily on sourcing and personally engaging passive candidates—particularly Sales, Customer Experience, Marketing, and Business Operations talent who aren't actively job searching.
Key responsibilities include: sourcing and directly engaging passive GTM candidates; building and executing targeted search strategies for hard-to-fill roles rather than managing high-volume requisitions; owning the full recruiting cycle from candidate identification through offer close; partnering with GTM hiring managers to define candidate profiles and calibrate market expectations; delivering high-touch candidate experience; providing market insights on GTM talent availability and compensation; and leveraging AI tools to enhance sourcing efficiency and search strategy.
The ideal candidate brings 5+ years of full-cycle recruiting experience with 3+ years specifically in GTM roles. You should have a demonstrated track record of personally sourcing and closing the majority of hires through outbound outreach (not inbound applicants) over the past 12 months, including passive candidates. Experience owning 10+ concurrent GTM searches is expected, along with direct sourcing and recruiting across at least 2 of the 4 GTM functions. Deep GTM business acumen is essential—you can speak concretely about what makes someone excel in specific GTM roles. You should be comfortable with self-directed use of AI tools in sourcing and search strategy, with specific examples of workflow improvements. This is an individual contributor role with no direct reports; you'll operate independently and own your searches end to end.
Customer.io powers automated communication for over 9,000 companies, helping teams send billions of emails, push notifications, in-app messages, and SMS daily using real-time behavioral data. The company values ownership, targeted precision over broad volume, true partnership with hiring managers, and high standards with real output.
