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ServiceTitan is seeking a Senior Product Development Representative to drive revenue growth by identifying and connecting existing customers with Pro modules and prospective customers with core platform capabilities. This role sits at the intersection of sales development and product expertise, requiring you to book product demonstrations, conduct discovery calls, and support deal closure through strategic account engagement.
You will own a strong sales pipeline focused on high-value and strategic accounts, maintaining a minimum of 30 outbound calls per day while balancing volume with account-based strategy. Key responsibilities include developing credible relationships with customers and prospects, leading discovery conversations to uncover pain points and business challenges, and partnering with Account Managers on strategic account penetration plans. You'll represent ServiceTitan at industry tradeshows and events (3–4 trips per month during peak season), act as a trusted liaison between customers and internal teams (Core Sales, Pro Sales, Customer Success, Support), and maintain accurate pipeline and activity data across all systems.
The role emphasizes peer leadership—sharing best practices, supporting team initiatives, and elevating overall PDR organization performance. You'll also contribute to weekly reporting on campaigns, strategic initiatives, and event performance, surfacing trends and learnings that improve team execution.
Required qualifications: 1–3 years in Sales or Customer Success (cross-sell/upsell focus), 12+ months of outbound calling experience, ability to travel domestically 50% of the time, strong phone presence and interpersonal skills, and ability to handle objections while articulating value propositions. The ideal candidate is tenacious, resourceful, adaptable, and motivated to be a top performer in a fast-paced environment.
