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ICON Build is seeking a Senior Program Manager with architecture and construction roots to optimize delivery workflows, standardize processes, and ensure scalable systems across project teams. This role bridges design thinking with construction operations, requiring someone who can communicate visually, write clearly, and translate complex project information into compelling documentation and presentations.
The Senior Program Manager will report to the Senior Program Manager II at the Miami, FL office and will be responsible for:
• Assessing ICON Build delivery workflows across assigned functional areas to identify process gaps, documentation deficiencies, and coordination breakdowns affecting team performance and project outcomes.
• Implementing and maintaining standardized processes, SOPs, and decision frameworks in partnership with senior program leadership, ensuring they remain current, accessible, and actively used by project teams.
• Maintaining and updating the ICON Build playbook—organizing role-specific templates, checklists, and process guides, managing version control, and ensuring content reflects current delivery standards and lessons learned.
• Embedding with project teams during key delivery phases (business development, preconstruction, buyout, field execution, closeout) to support workflow adoption, surface friction in real time, and document how established processes perform under field conditions.
• Tracking adoption and usage of construction technology tools (including BuildOS) across assigned projects; flagging gaps between intended and actual use, compiling feedback from project managers and field staff, and presenting structured findings to senior program leadership.
• Supporting print operations coordination by maintaining project documentation, managing internal communication workflows between design and operational stakeholders, and ensuring schedule and deliverable alignment across handoffs.
The ideal candidate combines architectural training with fluency in construction technology and digital tools, understanding that clean processes and scalable systems enable great design to be built effectively.
REQUIREMENTS:
• 5–10 years of experience in architecture, design-build delivery, or AEC with direct exposure to design coordination, preconstruction, or project execution across multiple phases.
• Fluency in construction technology and digital tools; comfortable evaluating, adopting, and building workflows around software platforms used in AEC project delivery.
• Demonstrated visual communication ability with a portfolio or work samples showing document and presentation output (strongly preferred).
• Proficiency with presentation and document tools: Google Suite plus at least one design-adjacent tool (Adobe Creative Suite, Figma, InDesign, Canva Pro, or equivalent).
• Experience building or improving processes and systems that reduce friction, improve consistency, and scale as a team grows.
• Familiarity with construction project documentation (drawing logs, submittal registers, RFIs, meeting minutes, schedule formats).
• Comfort with construction management platforms such as Procore or Autodesk Construction Cloud.
PREFERRED:
• Experience in UX or product design, brand identity, or concept development, especially applying design thinking to cross-disciplinary or non-traditional contexts.
• Background producing owner or executive-facing reporting, presentations, or project communication packages.
• Exposure to 3D modeling or visualization tools (Revit, Rhino, SketchUp, Enscape, or similar).
