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inDrive is a ride-hailing marketplace where passengers and drivers agree on prices in seconds. The company is seeking a Senior Product Manager to own the passenger ride experience end-to-end—from driver assignment through trip completion.
In this role, you will define and evolve the passenger journey after a driver is assigned, focusing on waiting for pickup, meeting the driver, the ride itself, and trip conclusion. Your work directly impacts completed rides, cancellations, passenger trust, and retention.
Key responsibilities include:
• Own the complete ride experience end-to-end, defining how passengers wait for and meet their driver, experience the ride, and complete the trip.
• Reduce cancellations by identifying and removing friction points that cause passengers and drivers to cancel after matching, turning more matches into completed rides.
• Improve pickup predictability by enhancing ETA accuracy, driver tracking, pickup point clarity, and passenger-driver communication so both parties find each other quickly and without stress.
• Build trust and safety into the ride experience by collaborating with the safety team to develop features such as trip sharing, route monitoring, and emergency tools that help passengers feel safe and in control.
• Own the trip conclusion experience, including trip summary, payment confirmation, ratings, feedback, and post-trip issue resolution (disputes, lost items).
• Run A/B tests and continuously optimize key levers such as waiting rules, notifications, communication tools, and cancellation policies.
• Collaborate across driver product, safety, maps and geo, payments, customer support, and data teams to maintain a consistent experience for both passengers and drivers.
Requirements:
• 4+ years in consumer marketplaces with a proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
• Hands-on grasp of real-world logistics including ETAs, geolocation, cancellations, and support workflows, alongside understanding of two-sided marketplace incentives (passengers vs. drivers).
• Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses.
• Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement.
• Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus.
• Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership.
• Business-fluent English proficiency (B2/C1+ or equivalent).
