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Culture Amp is the world's leading employee experience platform serving 25 million employees across 6,000+ companies. This Senior People Scientist role is a senior individual contributor position (no direct reports) focused on delivering expert guidance to customers on survey design, data analysis, and feedback strategy implementation.
You will collaborate directly with customers ranging from HR leaders to CEOs to design people-centric feedback surveys and extract actionable insights from employee data. Key responsibilities include leading survey question design and results review sessions, analyzing engagement and performance management data to identify themes and business-impacting actions, and generating predictive insights from HR datasets. You'll support customer success through scaled guidance sessions, 1:1 touchpoints, office hours, and asynchronous support while maintaining high quality across a broad volume of customers.
Additionally, you'll build domain expertise across customer-facing teams through coaching and training, partner with Customer Success and Renewal Managers on retention and expansion outcomes, and contribute to thought leadership initiatives including webinars, masterclasses, and conference content. The role requires managing high-volume customer work while working within defined support parameters and finding creative solutions to meet evolving customer needs.
Required qualifications include a Master's degree in Organizational Psychology, Organizational Development, HR/Business Analytics, or related field, plus 3+ years of applied consulting or subject matter expert experience (enterprise-level preferred). You need hands-on experience with surveys across the employee lifecycle (candidate, onboarding, engagement, inclusion, exit) and 360-type feedback processes, with demonstrated ability to design, implement, and analyze surveys while presenting insights to executives and HR leaders.
