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Salary: USD 120,000 - 150,000 / annual
The Zebra (TheZebra.com) is an online insurance marketplace that helps customers compare quotes and connect with licensed agents. Founded in 2012, the company has processed over 74 million quotes and was named Austin Business Journal's 2026 Best Place to Work.
You will serve as Senior People Business Partner for the Agency Team, a customer-facing, revenue-generating group of hourly and commission-based employees operating 7 days a week. This is an individual contributor role reporting to the Director of People Business Partners, with significant influence over people strategy and organizational processes.
Key Responsibilities:
- Own the people relationship and strategy for your client group, embedding with leaders and managers to understand business operations and shape decisions on structure, talent, coaching, and performance.
- Standardize hiring, onboarding, coaching, and development practices for frontline teams, improving talent decision quality across the group.
- Advise leaders on organizational design, workforce planning, talent development, and change management using data-driven insights.
- Independently manage sensitive employee relations matters including investigations, performance management, and compliance; escalate to Legal as needed.
- Partner with workforce management on attendance policy, administration, and process improvement.
- Analyze and act on workforce metrics (turnover, attrition, absenteeism, time to fill, internal mobility) specific to your client group.
- Design and lead training sessions for managers and employees on performance management, development, and well-being.
- Partner on compensation actions for hourly structures including shift differentials, overtime, and pay equity analysis.
- Develop frameworks for work definition, leveling, and rewards; conduct market analysis and role architecture work.
- Identify process breakdowns and lead change initiatives from diagnosis through adoption and sustainability.
- Serve as senior voice on People team strategy, elevating HR practice across the function.
You'll work closely with business leadership, People Operations, and cross-functional colleagues. The role requires hands-on involvement with details, data analysis, and documentation, plus occasional non-standard hours to support multi-shift operations.
Requirements:
- 5-7+ years of professional HR experience with emphasis on strategic business partnership, employee relations, and generalist work
- Experience working with hourly, call-center, and/or sales employees; proven ability to independently manage high case volume employee relations issues
- Demonstrated autonomy and ability to influence leaders and managers while navigating ambiguity with sound judgment
- Builder's instinct: identify gaps and drive quick escalation, correction, or improvement
- Comfort with details: data analysis, decision documentation, and establishing structure
- Working knowledge of FMLA, EEO, ADA, and applicable state/federal employment laws; good judgment on when to escalate to Legal
- Experience managing high case volume employee relations independently
- Experience with hourly workforce, leave management, and ADA interactive process at scale
- Strong relationship-building skills with frontline leaders (not just senior leadership)
- Commitment to inclusion, diversity, equity, and action as core professional values
- Ability to work occasional non-standard hours for multi-shift/extended-hours operations
- Exceptional interpersonal and communication skills; ability to build trust, deliver difficult messages with care, and drive alignment across diverse stakeholders
Preferred Qualifications:
- Experience supporting sales, commissioned, or quota-carrying teams
- Experience with hourly populations or contact center environments
- Exposure to compensation structures, job architecture, or leveling frameworks
- Background in tech, insurance, or scaling B2C businesses
- PHR/SHRM-CP or SPHR/SHRM-SCP certification
