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Salary: CAD 100,000 - 120,000 / annual
AlayaCare is a fast-growing SaaS company transforming home healthcare with a cloud-based platform used by care providers worldwide. The company has 550+ employees across Canada, the US, Australia, and Brazil, united by a mission to deliver better outcomes for patients and families.
Reporting to the Senior Manager, People Business Partnership, this Senior People Business Partner role serves as a strategic advisor to leaders across North America's Revenue organization (Sales, Marketing, Customer Success, and Professional Services). You will be the primary People Business Partner for this business unit, advising on complex employee relations, organizational design, workforce planning, succession planning, and talent strategy. You will mentor junior members of the People Business Partner team and support execution of AlayaCare's talent, culture, and people priorities.
Key responsibilities include:
- Act as a strategic advisor to leaders on organizational design, workforce planning, succession planning, and talent strategy
- Lead complex or sensitive employee relations cases, investigations, and organizational risks, partnering with Legal as needed
- Mentor and coach associate People Business Partners, sharing best practices and supporting their professional growth
- Lead or co-lead the design, implementation, and continuous improvement of HR policies, programs, and practices
- Analyze organizational and workforce data to develop proactive strategies and long-term solutions
- Support talent strategy execution by translating talent principles into practical approaches to hiring, performance management, calibration, development, and succession planning
- Partner with leaders to maintain high performance standards, coaching managers on setting clear expectations, differentiating performance with evidence, and running rigorous calibration conversations
- Advise on designing clear roles and lean, high-impact teams using workforce and business-outcome data
- Lead cross-functional People & Culture initiatives with organization-wide impact
- Model and champion practical, responsible use of AI across People practices: apply AI tools in workforce analysis, case preparation, documentation, and communications; coach leaders to do the same
- Partner with People & Culture and IT to embed AI-enabled approaches while upholding guardrails for privacy, confidentiality, fairness, and human judgment
- Support AI adoption as a change leader by helping leaders translate AI expectations into role expectations, team ways of working, and capability building
- Deliver advanced training, coaching, and workshops to build manager capability and accountability
- Champion diversity, equity, inclusion, belonging, and fairness in talent and people decisions
What success looks like in the first year: leaders in your client group run consistent, evidence-based performance and calibration conversations and rely on you as a trusted advisor; complex employee relations matters are handled with sound judgment and proper legal partnership; workforce and talent data guide decisions on structure, capacity, and investment across the Revenue organization; AI is integrated into how you and the PBP team work with visible examples of manual workflows simplified or automated; associate People Business Partners you mentor are growing and delivering consistently.
The role emphasizes ownership of outcomes rather than tasks, turning complexity into value, holding the bar with care, arguing hard then committing to decisions, curiosity about how AI changes work, and quick adaptation when priorities shift.
REQUIREMENTS:
The posting does not explicitly state years of experience, education, or specific certifications required. However, the role expects:
- Strategic advisory capability on organizational design, workforce planning, and talent strategy
- Expertise in complex employee relations, investigations, and organizational risk management
- Demonstrated ability to mentor and develop junior HR professionals
- Experience designing and implementing HR policies and programs
- Proficiency in workforce analytics and data-driven decision making
- Strong coaching and capability-building skills for managers
- Familiarity with AI tools and willingness to experiment with and champion AI adoption in People practices
- Experience in high-growth, scaling SaaS environments preferred
- Ability to work with autonomy, high standards, and focus on outcomes over tenure
