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Salary: USD 145,000 - 165,000 / annual
Via Transportation is transforming public transit systems globally through smart, data-driven technology. As Senior Partner Success Manager for the Eastern US, you'll be the strategic voice and trusted advisor for Via's transportation agency partners, driving long-term revenue growth and service expansion.
You'll develop comprehensive strategies for partners by analyzing their operational strengths and weaknesses, then guide them toward ambitious goals. Your core responsibilities include building deep, durable relationships with key partners; identifying pain points and opportunities; analyzing service performance data to deliver actionable recommendations; and negotiating contract renewals and service expansions to grow year-on-year revenue.
You'll serve dual roles: externally as partners' strategic advisor on operational, go-to-market, and product issues; internally as their champion, advocating for new Via capabilities that enable service growth. This requires synthesizing complex data into clear recommendations, remaining calm under pressure, and celebrating partner successes.
The role is based on the US East Coast with flexibility: remote positions in Miami or Atlanta, or hybrid from Via's Union Square office in NYC. Frequent travel to meet partners face-to-face is expected.
You bring 6+ years of relevant experience with strong client-facing background. You're quantitatively inclined, data-savvy, and comfortable drawing insights from complex datasets. You're a self-starter with high ownership mentality, thrive in fast-paced environments, and mentor teammates while remaining a meaningful individual contributor.
