SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Payoneer, a global financial platform founded in 2005, is seeking a Senior Operations Technology Specialist to lead the design and implementation of scalable, automated, and AI-driven technical solutions across the operational ecosystem. This is a hands-on builder role for an OpsTech professional who excels at translating business requirements into robust technical solutions, owning delivery from design through implementation and iteration.
You will manage work through structured two-week sprint cycles, balancing operational stability with continuous improvement. Key responsibilities include:
• Own the end-to-end technical health, stability, and scalability of operational systems and internal tools
• Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation
• Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency
• Own resolution of complex technical issues from investigation through root cause and permanent fix
• Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams
• Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making
• Identify manual, repetitive processes and transform them into scalable, AI-driven workflows
• Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions
• Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring
REQUIREMENTS:
• Proven experience leveraging cutting-edge AI tools and Large Language Models (LLMs) to accelerate development, automate complex tasks, and enhance solution quality; ability to craft sophisticated prompts and integrate AI outputs into functional workflows
• Hands-on experience building and managing solutions within the Azure ecosystem: Function Apps (Serverless compute), Automation Accounts (Process automation and configuration), Logic Apps (Workflow orchestration), and Azure DevOps (Boards, Repos, and Pipelines)
• Proven experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems
• Experience working within a formal ticketing system (ZenDesk, Salesforce) and delivering work through structured sprints
• Demonstrated ability to take high-level business requirements and architect the technical solution from scratch
• Excellent analytical skills with a track record of troubleshooting complex environment issues independently
• Ability to work independently and manage multiple tasks effectively
• Experience with Microsoft Power Platform (Power Apps or Power Automate)
ADVANTAGES:
• Strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL)
• Python coding experience
• Familiarity with additional programming languages
