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Salary: USD 160,000 - 220,000 / annual
Snorkel AI is seeking a Senior Operations Manager for Enablement to design, develop, and enhance the enablement infrastructure and programs for the Delivery Organization. This is a hands-on builder role focused on transforming the internal Delivery team into certified, high-performing employees.
You will architect and implement systematic programs that reduce time to productivity, enhance internal operating models, and create infrastructure to empower teams to drive quality, speed, and efficiency across data set delivery. Key responsibilities include:
• Enablement Strategy & Roadmap: Collaborate with Delivery leadership to build and expand competency frameworks, certification programs, onboarding processes, and ongoing development for the rapidly growing Delivery Team.
• Manage Role-Specific Onboarding: Own competency-based onboarding and certification programs, establish playbooks for standard operating procedures (Notion), and measure improvements in acceleration, quality, and efficiency.
• Drive Platform Adoption: Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement.
• Cross-Functional Execution: Act as the enablement program manager for Delivery, collaborating with DaaS leadership and cross-functional partners for seamless program delivery.
• Own Program Outcomes: Be accountable for every stage from design through measurement and adoption, operating with agility in a fast-moving startup environment.
Snorkel AI combines technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded from the Stanford AI Lab in 2019, the company works with leading AI labs and enterprises. The Enablement team serves all teams across the Data-as-a-Service business and the growing community of expert contributors, practicing Agentic Enablement and incorporating AI thoughtfully across programs.
REQUIREMENTS:
• 5+ years in enablement operations or program management, building scalable programs for a technical workforce
• Proven builder with track record of designing AND implementing enablement programs from scratch—building actual systems, frameworks, and measurement infrastructure, not just strategy decks
• Data-driven operator with experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that prove ROI
• Strategic program manager with expertise in scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments
• Systems thinker with demonstrated ability in selecting/implementing learning technology (LMS, assessment tools) and designing scalable operational processes
• Strong communicator able to influence without authority across all levels (executives to individual contributors) and adapt style for different audiences
NICE-TO-HAVES:
• Experience with data operations, quality assurance, annotation, or content moderation environments
• Background in competency-based training design or certification program development
• Familiarity with AI/ML concepts, data annotation workflows, or crowdsourcing platforms
• Understanding of instructional design principles sufficient to partner effectively with learning professionals
• Master's degree in Organizational Development, Learning & Development, Business Administration, or equivalent work experience
• Relevant certifications (PMP, ATD, Change Management)
